The Importance of Customer Feedback in Customer service and support (Computers - Software)

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Item ID 2786719 in Category: Computers - Software

The Importance of Customer Feedback in Customer service and support


Without customer feedback, a company will never know if the customers are getting the value of their product. Without knowing that they are getting the value or not, the product and the go-to-market team will not know that if they are nurturing loyal customers. According to Gartner, customers’ salient experiences with the company will heavily influence their long-term switching behavior and reflect the true drivers of the royalty.
How to get quality customer feedback
-Provide live chat support
-Send a follow-up email
-Social media channels
-Face-to-face feedback

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Last Update : 22 December 2023 11:12 AM
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Item  Owner  : Shashi Saurav
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Contact Phone: 7065114646

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2024-11-01 (0.406 sec)